{"id":4521,"date":"2022-08-09T09:29:59","date_gmt":"2022-08-09T07:29:59","guid":{"rendered":"https:\/\/plesk2.nuevamutuasanitaria.es\/servicios-autorizar-una-prestacion\/"},"modified":"2022-10-06T13:25:52","modified_gmt":"2022-10-06T11:25:52","slug":"services-authorising-a-benefit","status":"publish","type":"page","link":"https:\/\/nuevamutuasanitaria.es\/en\/services-authorising-a-benefit\/","title":{"rendered":"Authorising a benefit"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4521\" class=\"elementor elementor-4521 elementor-1620\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fca3a28 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fca3a28\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f248d3\" data-id=\"2f248d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5129647 elementor-widget elementor-widget-text-editor\" data-id=\"5129647\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7d680a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7d680a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-daadc76\" data-id=\"daadc76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a4ff6e elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"9a4ff6e\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/nuevamutuasanitaria.es\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa5d119 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa5d119\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b417f6\" data-id=\"2b417f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5260fd elementor-widget__width-inherit heading elementor-widget elementor-widget-heading\" data-id=\"d5260fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-weight: 600\">AUTHORISATION<\/span> SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d8ee0e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d8ee0e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8dc1eb4\" data-id=\"8dc1eb4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-376dca5 elementor-widget elementor-widget-text-editor\" data-id=\"376dca5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Some medical tests covered by our health insurance require prior authorisation. To help with this Nueva Mutua Sanitaria offers you a number of ways to authorise tests, without any need to visit our offices:<\/p><ul><li>By telephone:\u00a0<a href=\"tel:912908075\">912908075<\/a>, Monday to Friday 8 a.m. to 8 p.m. (excluding bank holidays)<\/li><li>By e-mail:\u00a0<a href=\"mailto:autorizaciones@nuevamutuasanitaria.es\">autorizaciones@nuevamutuasanitaria.es<\/a>\u00a0(monitored from Monday to Friday 8:00 a.m. to 8:00 p.m. (excluding bank holidays).<\/li><li>Via the\u00a0<a href=\"https:\/\/app.nuevamutuasanitaria.es\/portal\/login\">Private Login<\/a>\u00a0on the website.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d28a4c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d28a4c2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec58406\" data-id=\"ec58406\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fa14cc elementor-widget elementor-widget-toggle\" data-id=\"5fa14cc\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1001\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why do I have to authorise certain tests?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1001\"><p>Authorisations are a guarantee of cover. These referrals are necessary for tests or treatments which have a high cost or that have some kind of limitation. In this way, both the insured and the medical centre have proof that the test or treatment is covered by us before it is carried out.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1002\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1002\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I know if I have to authorise a test or treatment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1002\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1002\"><div class=\"card sdv-faq\"><div id=\"collapse2\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"faq2\"><div class=\"card-body sdv-faq-body\"><p>In the General Conditions document that we send with your policy, you will find the services that require authorisation. In general, this applies to complex diagnostic tests, treatments and hospital admissions. Usually the consultant will tell you if the test requires prior authorisation. If in doubt contact customer services on\u00a0<a href=\"tel:912908075\">912908075<\/a>.<\/p><\/div><\/div><\/div><div class=\"card sdv-faq\"><div id=\"faq3\" class=\"card-header sdv-faq-header\" role=\"tab\"><h5 class=\"mb-0\">\u00a0<\/h5><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1003\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1003\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What data do I need to supply to request authorisation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1003\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1003\"><p>You are required to have your insurance card and doctor&#8217;s note which indicates the necessary data. In some cases, it is also required to also provide the exact date and location where the test or service will be carried out, as in the case of hospital admissions, surgical operations and out-patient tests.<br \/>When requesting authorisation via the Private Login, it will be necessary to attach a photograph of the doctor&#8217;s note.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1004\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1004\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do hospital admissions require authorisation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1004\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1004\"><p>Yes, always. If the admission is an emergency, it can be authorised in the following 72 hours. If it is scheduled, it must be authorised before it takes place. This saves a lot of time and ensures the process is more seamless.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1005\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1005\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do I have to do to authorise a note from Nueva Mutua Sanitaria?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1005\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1005\"><p>In most cases, it is sufficient to call our customer care team at\u00a0<a href=\"tel:912908075\">91 290 80 75<\/a>. Remember you must have your insurance card and the doctor&#8217;s note ready.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1006\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1006\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">And if I do not have a note from Nueva Mutua Sanitaria?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1006\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1006\"><p>The doctors on our medical team must always give you a note from Nueva Mutua Sanitaria. Currently if for any reason they do not have a note, they can write a prescription on their own stationery, stamp and sign it. However, in such cases, you will need to supply us with a photograph or scan of the document to\u00a0<a href=\"mailto:autorizaciones@nuevamutuasanitaria.es\">autorizaciones@nuevamutuasanitaria.es<\/a>. Once received we can issue the authorisation.<br \/>You must also send us the name and insured number of the patient and a contact telephone number. You can submit these details in the secure Private Login portal on the website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1007\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1007\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How far ahead must I request an authorisation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1007\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1007\"><p>The sooner you can make this request, the better. 90% of authorisations can be dealt with in real-time via a telephone call. However, if there is any issue comes up or if details are missing, up to 48 hours may be needed for the issue of the authorisation number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1008\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1008\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">And how can I authorise a service in a foreign country?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1008\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1008\"><p>In foreign countries, our authorisations are not valid. The cover that we have in these cases is a travel assistance policy which covers accidents or illnesses arising during the trip. For further details contact our 24\/7 helpline \u00a0<a href=\"telto:003491 290 80 78\">(+34) 91 290 80 78<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1009\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1009\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What happens if I am in a qualification period?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1009\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1009\"><p>During the qualification period, you do not have access to the benefits which require authorisation. For this reason, we cannot authorise services until you have qualified for cover.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-10010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why do some medical benefits require presentation of a report beforehand?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-10010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-10010\"><p>Usually this applies to benefits which have a limitation. The possible limitations are always reflected in the general conditions of your policy. The report must reflect a reason which is in line with the cover contracted for to authorise the benefit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-10011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I present a report so that a test can be authorised?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-10011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-10011\"><p>E-mail is the most secure and effective way:\u00a0<a href=\"mailto:autorizaciones@nuevamutuasanitaria.es\">autorizaciones@nuevamutuasanitaria.es<\/a>Once the report is e-mailed, how long will it take to receive a reply?<br \/>We respond within forty-eight working hours, although we always try to reply sooner.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10012\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-10012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22.89 22.89\"><defs><style>.cls-1{fill:#38609d;}.cls-2{fill:#38619e;}<\/style><\/defs><title>desplegable<\/title><g id=\"Capa_2\" data-name=\"Capa 2\"><g id=\"Capa_1-2\" data-name=\"Capa 1\"><path class=\"cls-1\" d=\"M11.44,22.39A11,11,0,0,1,.5,11.45,11,11,0,0,1,11.44.5a11,11,0,0,1,11,11,11,11,0,0,1-11,10.94Zm0-21a10,10,0,0,0-7.08,17.1,10,10,0,1,0,7.08-17.1Z\"><\/path><path class=\"cls-2\" d=\"M11.45,22.89A11.45,11.45,0,0,1,3.35,3.35,11.45,11.45,0,0,1,19.54,19.54,11.38,11.38,0,0,1,11.45,22.89Zm0-21a9.49,9.49,0,1,0,6.73,2.78A9.49,9.49,0,0,0,11.45,1.93Z\"><\/path><path class=\"cls-2\" d=\"M16.89,10.59H12.3V6a.88.88,0,0,0-1.71,0v4.59H6A.88.88,0,0,0,6,12.3h4.59v4.59a.88.88,0,0,0,1.71,0V12.3h4.59a.88.88,0,0,0,0-1.71Z\"><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is it necessary to book an appointment for a test or treatment before it is authorised?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-10012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-10012\"><p>It is advisable. From the moment that we issue an authorisation, it will be valid for of 30 days. If, for any reason, the conduct of the test or treatment is delayed, the authorisation may lapse. In these special circumstances you would have to reapply.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 AUTHORISATION SERVICE Some medical tests covered by our health insurance require prior authorisation. To help with this Nueva Mutua Sanitaria offers you a number of ways to authorise tests, without any need to visit our offices: By telephone:\u00a0912908075, Monday to Friday 8 a.m. &#8230; <a title=\"Authorising a benefit\" class=\"read-more\" href=\"https:\/\/nuevamutuasanitaria.es\/en\/services-authorising-a-benefit\/\" aria-label=\"Read more about Authorising a benefit\">Read more<\/a><\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4521","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Authorising a benefit | Nueva Mutua Sanitaria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nuevamutuasanitaria.es\/en\/services-authorising-a-benefit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Authorising a benefit | Nueva Mutua Sanitaria\" \/>\n<meta property=\"og:description\" content=\"\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 AUTHORISATION SERVICE Some medical tests covered by our health insurance require prior authorisation. 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