{"id":1057,"date":"2022-07-13T14:35:19","date_gmt":"2022-07-13T12:35:19","guid":{"rendered":"https:\/\/plesk2.nuevamutuasanitaria.es\/preguntas-frecuentes\/"},"modified":"2022-07-27T12:14:49","modified_gmt":"2022-07-27T10:14:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/nuevamutuasanitaria.es\/pt-pt\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1057\" class=\"elementor elementor-1057 elementor-522\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a2cb1c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1a2cb1c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b39ae07\" data-id=\"b39ae07\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf1aa29 elementor-widget elementor-widget-image\" data-id=\"cf1aa29\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"546\" src=\"https:\/\/nuevamutuasanitaria.es\/wp-content\/uploads\/2022\/07\/cabecera-preguntas-frecuentes.jpg\" class=\"attachment-full size-full wp-image-804\" alt=\"\" srcset=\"https:\/\/nuevamutuasanitaria.es\/wp-content\/uploads\/2022\/07\/cabecera-preguntas-frecuentes.jpg 1920w, https:\/\/nuevamutuasanitaria.es\/wp-content\/uploads\/2022\/07\/cabecera-preguntas-frecuentes-300x85.jpg 300w, https:\/\/nuevamutuasanitaria.es\/wp-content\/uploads\/2022\/07\/cabecera-preguntas-frecuentes-1024x291.jpg 1024w, https:\/\/nuevamutuasanitaria.es\/wp-content\/uploads\/2022\/07\/cabecera-preguntas-frecuentes-768x218.jpg 768w, https:\/\/nuevamutuasanitaria.es\/wp-content\/uploads\/2022\/07\/cabecera-preguntas-frecuentes-1536x437.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffd03b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ffd03b0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98facbc\" data-id=\"98facbc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a45c622 heading-center elementor-widget elementor-widget-heading\" data-id=\"a45c622\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-weight: 600\">FAQs<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01b5115 elementor-widget elementor-widget-text-editor\" data-id=\"01b5115\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Queremos ajud\u00e1-lo(a) a encontrar a resposta certa para qualquer uma das suas quest\u00f5es. Consulte as nossas perguntas mais frequentes, ou contacte-nos por chamada atrav\u00e9s do n\u00famero<a href=\"telto:91 290 90 90\">91 290 90 90<\/a>\u00a0ou por e-mail para:\u00a0<a href=\"mailto:info@nuevamutuasanitaria.es\">info@nuevamutuasanitaria.es<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-300071f elementor-widget elementor-widget-accordion\" data-id=\"300071f\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Por que raz\u00e3o tenho de autorizar alguns exames?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5031\"><p>As autoriza\u00e7\u00f5es s\u00e3o uma garantia de cobertura. Estes formul\u00e1rios s\u00e3o necess\u00e1rios para exames ou tratamentos que s\u00e3o dispendiosos ou que t\u00eam algum tipo de limita\u00e7\u00e3o. Desta forma, tanto o segurado como o centro m\u00e9dico t\u00eam conhecimento de que o exame ou tratamento est\u00e1 coberto por n\u00f3s antes de ser realizado.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso saber se tenho de autorizar um exame ou tratamento?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5032\"><p>No documento das Condi\u00e7\u00f5es Gerais que enviamos com a sua ap\u00f3lice, encontrar\u00e1 as presta\u00e7\u00f5es de cuidados que requerem autoriza\u00e7\u00e3o. Como regra geral, estes s\u00e3o exames de diagn\u00f3stico complexos, tratamentos e internamentos hospitalares. Normalmente, o pr\u00f3prio m\u00e9dico dir-lhe-\u00e1 se o seu exame requer autoriza\u00e7\u00e3o pr\u00e9via. Se tiver alguma d\u00favida, pode ligar para a linha de atendimento a membros atrav\u00e9s do n\u00famero\u00a0<a href=\"telto:91 290 80 75\">91 290 80 75<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5033\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5033\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que informa\u00e7\u00f5es tenho de fornecer para solicitar uma autoriza\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5033\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5033\"><p>\u00c9 sempre necess\u00e1rio ter o seu comprovativo de seguro e a indica\u00e7\u00e3o do m\u00e9dico, para que possa fornecer os dados necess\u00e1rios. Em certos casos, \u00e9 tamb\u00e9m essencial saber a data exata e o local onde o exame ou servi\u00e7o ser\u00e1 realizado, como no caso de internamentos, interven\u00e7\u00f5es cir\u00fargicas e exames de ambulat\u00f3rio.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5034\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5034\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do hospital admissions require authorisation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5034\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5034\"><p>Sim, sempre. Se o internamento for urgente, \u00e9 poss\u00edvel obter autoriza\u00e7\u00e3o dentro de 72 horas. Se estiver agendado, deve autoriz\u00e1-lo antes da sua realiza\u00e7\u00e3o. Vai poupar muito tempo em papelada e ficar mais descansado(a).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5035\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5035\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que tenho de fazer para autorizar um formul\u00e1rio da Nueva Mutua Sanitaria?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5035\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5035\"><p>Na maioria dos casos uma chamada telef\u00f3nica para o\u00a0<a href=\"telto:91 290 80 75\">91 290 80 75<\/a>. Lembre-se de ter o seu comprovativo e o formul\u00e1rio do m\u00e9dico prontos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5036\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5036\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">E se eu n\u00e3o tiver um formul\u00e1rio da Nueva Mutua Sanitaria?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5036\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5036\"><p>Os m\u00e9dicos do nosso quadro m\u00e9dico devem sempre fornecer-lhe um formul\u00e1rio da Nueva Mutua Sanitaria. Se n\u00e3o o tiverem nessa altura por qualquer raz\u00e3o, podem passar a receita no seu pr\u00f3prio papel e com o seu carimbo e assinatura. No entanto, nestes casos, precisaremos que nos envie a receita digitalizada e a envie para<a href=\"mailto:autorizaciones@nuevamutuasanitaria.es\">autorizaciones@nuevamutuasanitaria.es<\/a><br \/>Juntamente com o documento, deve tamb\u00e9m enviar-nos o nome e n\u00famero de segurado do paciente e um n\u00famero de telefone de contacto.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5037\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5037\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Com quanta anteced\u00eancia devo solicitar uma autoriza\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5037\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5037\"><p>Quanto mais cedo melhor, para ficar descansado(a). 90% das autoriza\u00e7\u00f5es podem ser efetuadas no local com um telefonema, no entanto, se houver quaisquer incidentes ou dados em falta, pode levar 48 horas at\u00e9 que o n\u00famero da autoriza\u00e7\u00e3o seja emitido.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5038\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-5038\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso autorizar uma presta\u00e7\u00e3o de cuidados no estrangeiro?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5038\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-5038\"><p>As nossas autoriza\u00e7\u00f5es n\u00e3o t\u00eam qualquer utilidade no estrangeiro. A cobertura que temos nestes casos \u00e9 uma pol\u00edtica de assist\u00eancia em viagem que cobre emerg\u00eancias devido a acidentes ou doen\u00e7as que ocorram durante uma viagem. Para se informar sobre a gest\u00e3o deste tipo de servi\u00e7os, deve ligar para o n\u00famero de telefone (servi\u00e7o dispon\u00edvel 24 horas por dia)\u00a0<a href=\"http:\/\/nuevamutuasanitaria.es\/pt\/(+34)%C2%A091%20290%2080%2078\">(+34)\u00a091 290 80 78<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5039\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-5039\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que acontece se eu estiver dentro do per\u00edodo de car\u00eancia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5039\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-5039\"><p>Durante o per\u00edodo de car\u00eancia n\u00e3o tem acesso \u00e0s presta\u00e7\u00f5es de cuidados que requerem autoriza\u00e7\u00e3o. Por esta raz\u00e3o, n\u00e3o poderemos autorizar este tipo de servi\u00e7os at\u00e9 que tenha transcorrido este per\u00edodo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-50310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-50310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Por que raz\u00e3o \u00e9 que algumas presta\u00e7\u00f5es de cuidados m\u00e9dicos requerem a apresenta\u00e7\u00e3o pr\u00e9via de um relat\u00f3rio?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-50310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-50310\"><p>Porque estas s\u00e3o normalmente presta\u00e7\u00f5es de cuidados que t\u00eam algum tipo de limita\u00e7\u00e3o. Estas limita\u00e7\u00f5es s\u00e3o sempre indicadas nas condi\u00e7\u00f5es gerais da sua ap\u00f3lice. Al\u00e9m disso, pedimos-lhe o relat\u00f3rio para que ambas as partes possam verificar se ele est\u00e1 em conformidade com as coberturas contratadas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-50311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-50311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso submeter um relat\u00f3rio para autoriza\u00e7\u00e3o de um exame?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-50311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-50311\"><p>O e-mail \u00e9 a forma mais segura e eficaz:\u00a0<a href=\"http:\/\/nuevamutuasanitaria.es\/pt\/autorizaciones@nuevamutuasanitaria.es\">autorizaciones@nuevamutuasanitaria.es<\/a>.<br \/>Assim que o relat\u00f3rio for enviado, quanto tempo demora at\u00e9 receber uma resposta?<br \/>Receber\u00e1 uma resposta dentro de 48 horas \u00fateis, embora tentemos sempre responder com mais brevidade.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-50312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-50312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c9 necess\u00e1rio ter uma marca\u00e7\u00e3o para um exame ou tratamento antes da autoriza\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-50312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-50312\"><p>\u00c9 recomendado. A partir do momento em que emitimos uma autoriza\u00e7\u00e3o, esta \u00e9 v\u00e1lida durante 30 dias. Se por qualquer raz\u00e3o o exame ou o tratamento foi adiado, este pode expirar e pode ter de voltar a solicit\u00e1-lo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-50313\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-50313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso fazer uma reclama\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-50313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-50313\"><p>A Nueva Mutua Sanitaria, em conformidade com as disposi\u00e7\u00f5es da legisla\u00e7\u00e3o em vigor, possui um Servi\u00e7o de Atendimento ao Cliente (SAC) ao qual os tomadores, segurados, benefici\u00e1rios, ou sucessores de qualquer um dos acima referidos podem dirigir-se para apresentar quaisquer queixas e reclama\u00e7\u00f5es relacionadas com esta Ap\u00f3lice, sendo que a Nueva Mutua Sanitaria disponibiliza formul\u00e1rios nos seus escrit\u00f3rios para a formula\u00e7\u00e3o das mesmas.<\/p><p>As queixas ou reclama\u00e7\u00f5es, que devem ser apresentadas por escrito, podem ser dirigidas ao SAC ou ao Provedor do Cliente por qualquer um dos seguintes meios:<\/p><ul><li><b>SAC:<\/b><\/li><li>Pessoalmente ou por correio para Calle Villanueva, n\u00ba 14, cuarta planta, 28001 Madrid.<\/li><li>Por e-mail para o seguinte endere\u00e7o:\u00a0<a href=\"mailto:sac@nuevamutuasanitaria.es\" data-cke-saved-href=\"mailto:sac@nuevamutuasanitaria.es\">sac@nuevamutuasanitaria.es<\/a><\/li><\/ul><ul><li><b>PROVEDOR DO CLIENTE (D.A. DEFENSOR S.L.):<\/b><\/li><li>Pessoalmente ou por correio para Calle Vel\u00e1zquez 80, 1\u00ba, 28001 Madrid,<\/li><li>Por e-mail:\u00a0<a href=\"mailto:reclamaciones@da-defensor.org\" data-cke-saved-href=\"mailto:reclamaciones@da-defensor.org\">reclamaciones@da-defensor.org<\/a>.<\/li><li>Fax 913 084 991<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7e7b5 elementor-widget elementor-widget-text-editor\" data-id=\"ed7e7b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Caso n\u00e3o concorde com a decis\u00e3o de qualquer um dos organismos acima mencionados, ou n\u00e3o tenha recebido uma resposta no prazo de um m\u00eas, pode apresentar uma reclama\u00e7\u00e3o ou queixa ao\u00a0<a href=\"http:\/\/www.dgsfp.mineco.es\/es\/Consumidor\/ProteccionAsegurado\/Paginas\/Descarga-de-Formularios-para-la-presentaci%C3%B3n-de-Quejas,-Reclamaciones-y-Consultas.aspx\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.dgsfp.mineco.es\/es\/Consumidor\/ProteccionAsegurado\/Paginas\/Descarga-de-Formularios-para-la-presentaci%C3%B3n-de-Quejas,-Reclamaciones-y-Consultas.aspx\/\">Servi\u00e7o de Reclama\u00e7\u00f5es da Dire\u00e7\u00e3o-Geral de Seguros e Fundos de Pens\u00f5es.<\/a>. Para tal, dever\u00e1 provar-se que decorreu um per\u00edodo de um m\u00eas desde a data de apresenta\u00e7\u00e3o da reclama\u00e7\u00e3o ou queixa ao SAC ou ao Provedor do Cliente sem que tenha sido tomada uma decis\u00e3o, ou nos casos em que o seu pedido tenha sido recusado ou indeferido, no todo ou em parte.<\/p><p>Sem preju\u00edzo das a\u00e7\u00f5es acima mencionadas, as partes interessadas podem, em qualquer caso, intentar as a\u00e7\u00f5es que considerem apropriadas perante os tribunais ordin\u00e1rios.<\/p><p>Documento:\u00a0<a href=\"http:\/\/nuevamutuasanitaria.es\/files\/REGLAMENTO_PARA_LA_DEFENSA_DEL_CLIENTE_NUEVA_MUTUA_SANITARIA.pdf\" target=\"_blank\" rel=\"noopener\">Regulamento para a Defesa do Cliente de Nueva Mutua Sanitaria<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8eb8af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8eb8af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a2f9c8\" data-id=\"5a2f9c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-530b61c elementor-widget elementor-widget-html\" data-id=\"530b61c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\n{\n@context: \"https:\/\/schema.org\",\n@type: \"FAQPage\",\nmainEntity: [\n{\n@type: \"Question\",\nname: \"Why do I have to authorise certain tests?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"Authorisations are a guarantee of cover. These referrals are necessary for tests or treatments which have a high cost or that have some kind of limitation. In this way, both the insured and the medical centre have proof that the test or treatment is covered by us before it is carried out.\"\n}\n},\n{\n@type: \"Question\",\nname: \"How do I know if I have to authorise a test or treatment?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"In the General Conditions document that we send with your policy, you will find the services that require authorisation. In general, this applies to complex diagnostic tests, treatments and hospital admissions. Usually the consultant will tell you if the test requires prior authorisation. If in doubt contact customer services on 91 290 80 75.\"\n}\n},\n{\n@type: \"Question\",\nname: \"What data do I need to supply to request authorisation?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"You are required to have your insurance card and doctor's note which indicates the necessary data. In some cases, it is also required to also provide the exact date and location where the test or service will be carried out, as in the case of hospital admissions, surgical operations and out-patient tests. When requesting authorisation via the Private Login, it will be necessary to attach a photograph of the doctor's note.\"\n}\n},\n{\n@type: \"Question\",\nname: \"Do hospital admissions require authorisation?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"Yes, always. If the admission is an emergency, it can be authorised in the following 72 hours. If it is scheduled, it must be authorised before it takes place. This saves a lot of time and ensures the process is more seamless.\"\n}\n},\n{\n@type: \"Question\",\nname: \"What do I have to do to authorise a note from Nueva Mutua Sanitaria?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"In most cases, it is sufficient to call our customer care team at 91 290 80 75. Remember you must have your insurance card and the doctor's note ready.\"\n}\n},\n{\n@type: \"Question\",\nname: \"And if I do not have a note from Nueva Mutua Sanitaria?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"The doctors on our medical team must always give you a note from Nueva Mutua Sanitaria. Currently if for any reason they do not have a note, they can write a prescription on their own stationery, stamp and sign it. However, in such cases, you will need to supply us with a photograph or scan of the document to autorizaciones@nuevamutuasanitaria.es Once received we can issue the authorisation. You must also send us the name and insured number of the patient and a contact telephone number. You can submit these details in the secure Private Login portal on the website.\"\n}\n},\n{\n@type: \"Question\",\nname: \"How far ahead must I request an authorisation?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"The sooner you can make this request, the better. 90% of authorisations can be dealt with in real-time via a telephone call. However, if there is any issue comes up or if details are missing, up to 48 hours may be needed for the issue of the authorisation number.\"\n}\n},\n{\n@type: \"Question\",\nname: \"And how can I authorise a service in a foreign country?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"In foreign countries, our authorisations are not valid. The cover that we have in these cases is a travel assistance policy which covers accidents or illnesses arising during the trip. For further details contact our 24\/7 helpline (+34) 91 290 80 78.\"\n}\n},\n{\n@type: \"Question\",\nname: \"What happens if I am in a qualification period?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"During the qualification period, you do not have access to the benefits which require authorisation. For this reason, we cannot authorise services until you have qualified for cover.\"\n}\n},\n{\n@type: \"Question\",\nname: \"Why do some medical benefits require presentation of a report beforehand?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"Usually this applies to benefits which have a limitation. The possible limitations are always reflected in the general conditions of your policy. The report must reflect a reason which is in line with the cover contracted for to authorise the benefit.\"\n}\n},\n{\n@type: \"Question\",\nname: \"How can I present a report so that a test can be authorised?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"E-mail is the most secure and effective way: autorizaciones@nuevamutuasanitaria.es. Once the report is e-mailed, how long will it take to receive a reply? We respond within forty-eight working hours, although we always try to reply sooner.\"\n}\n},\n{\n@type: \"Question\",\nname: \"Is it necessary to book an appointment for a test or treatment before it is authorised?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"It is advisable. From the moment that we issue an authorisation, it will be valid for of 30 days. If, for any reason, the conduct of the test or treatment is delayed, the authorisation may lapse. In these special circumstances you would have to reapply.\"\n}\n},\n{\n@type: \"Question\",\nname: \"How can I make a complaint?\",\nacceptedAnswer: {\n@type: \"Answer\",\ntext: \"  Nueva Mutua Sanitaria, in accordance with the provisions of the legislation currently in force, has a Customer Assistance Service (CAS) that all policyholders, insured persons, beneficiaries or successors of all of the foregoing may address to present any complaints and claims related with this Policy, for which purpose Nueva Mutua Sanitaria has available printed forms at its offices.  Complaints or claims, which must be made in writing, may be addressed to the CAS or to the Customer Ombudsman by any of the following means: SAC: Personally or by letter to Calle Villanueva, n\u00ba 14, cuarta planta, 28001 Madrid. By e-mail to the following address: sac@nuevamutuasanitaria.es. CUSTOMER OMBUDSMAN (D.A. DEFENSOR S.L.): Personally or by ordinary letter to Calle Vel\u00e1zquez 80, 1\u00ba, 28001 Madrid. By e-mail: reclamaciones@da-defensor.org. Fax 913 084 991\"\n}\n}\n]\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Queremos ajud\u00e1-lo(a) a encontrar a resposta certa para qualquer uma das suas quest\u00f5es. Consulte as nossas perguntas mais frequentes, ou contacte-nos por chamada atrav\u00e9s do n\u00famero91 290 90 90\u00a0ou por e-mail para:\u00a0info@nuevamutuasanitaria.es. Por que raz\u00e3o tenho de autorizar alguns exames? As autoriza\u00e7\u00f5es s\u00e3o uma garantia de cobertura. Estes formul\u00e1rios s\u00e3o necess\u00e1rios para exames ou &#8230; <a title=\"FAQs\" class=\"read-more\" href=\"https:\/\/nuevamutuasanitaria.es\/pt-pt\/faqs\/\" aria-label=\"Leia mais sobre FAQs\">Ler mais<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1057","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs | Nueva Mutua Sanitaria<\/title>\n<meta name=\"description\" content=\"Ter uma quest\u00e3o? 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