MEDICAL GUIDANCE

Nueva Mutua Sanitaria provides full access to the patient’s medical information, along with expert medical guidance, through the following methods:

• Direct phone access to the expert medical team.
• Medical attention 24 hours a day, every day of the year.
• Support and guidance for the insured in making healthcare decisions, including:
  • Medical information in relation to illnesses, treatment options and methods of prevention.
  • Information on appointments and medication.
• Referral to emergency services if required.
  • Help understanding laboratory reports, medical terminology, test results and diagnoses.
  • Advice on the best centre and/or the specialist in the Nueva Mutua Sanitaria medical team to help treat your health problem.