Nueva Mutua Sanitaria provides full access to the patient’s medical information, along with expert medical guidance, through the following methods:

  • Direct phone access to the expert medical team.
  • Medical attention 24 hours a day, every day of the year.
  • Support and guidance for the insured in making healthcare decisions, including:
    • Medical information in relation to illnesses, treatment options and methods of prevention.
    • Information on appointments and medication.
  • Referral to emergency services if required.
    • Help understanding laboratory reports, medical terminology, test results and diagnoses.
    • Advice on the best centre and/or the specialist in the Nueva Mutua Sanitaria medical team to help treat your health problem.


Please, fill in the following details:

CONTROLLER OF PERSONAL DATA: NUEVA MUTUA SANITARIA DEL SERVICIO MEDICO, MUTUA DE SEGUROS A PRIMA FIJA, (VAT code: V86444965), established in Madrid (Spain), Calle Villanueva nº 14, and registered at the Registry of insurance companies of the Dirección General de Seguros y Fondos de Pensiones, with the code M380, is authorised to operate in the Health branch. …

DATA PROTECTION OFFICER: A Data Protection Officer (DPO) has been appointed by the Company, and can be contacted at:

PURPOSE OF PROCESSING YOUR PERSONAL DATA: Your data will be processed in order to provide you information about our insurance products, and send you commercial communications about these and other services or offers about health and wellness.

LEGITIMATE BASIS FOR DATA PROCESSING: : The present request for information about insurance policies.

RIGHTS: You can request us either to access, rectify, cancel, oppose, or limit the processing of your personal data, as well as to apply for the portability of your data. To exercise them, you must contact us at the following email:, specifying what right you want to exercise, and sending attached a copy of your ID or equivalent identification document in force. Within a maximum period of 30 days after receiving your request, you will get a response from us.

For any further information about our Data Privacy Policy, please read the following web page: